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Thanks for visiting Sarah Richardson Jewelry.

HOW TO CONTACT US
Email: sales@jewelrysarah.com
Phone: 415-785-8091, between 9am-5pm Pacific (12pm-8pm Eastern)
WHOLESALE ORDERS please call or email us directly.

All items are made to order. Many items are completed in 2-5 days; however please allow 2 weeks.

sales@jewelrysarah.com
SHIPPING INFORMATION

We ship USPS Priority Mail or USPS Express Mail, to destinations inside the United States. Priority Mail should reach you in 2-3 business days(does not include Sunday delivery). All shipments to Guam, Puerto Rico, U.S. Virgin Islands, Alaska and Hawaii are shipped UPS 2-Day. We are not offering international shipping via our website at this time, and only offer Overnight in the 48 contiguous states. For international inquiries, please contact us at sales@jewelrysarah.com

For gift orders, a copy of the packing slip will be mailed to the billing address.


REFUND, RETURN, AND CANCELLATION POLICIES

ALL SALES ARE FINAL. We will accept exchanges within 14 days after shipment for defective merchandise. Please send an email to sales@jewelrysarah.com or call 415-785-8091 and request a return authorization number. We do not accept packages without return authorization.

For your protection, when shipping the item to us, please package your item securely in a hard box and mail it to us using an insured delivery service.

Include return authorization # and your contact information inside package.


REPAIR POLICY

We will repair any Sarah Richardson design purchased through our online store. Pieces purchased through retailers and galleries must be returned for repair to the store where the item was purchased. There may be a small charge for repairs so please contact us beforehand to discuss the piece in question. Email sales@jewelrysarah.com or call 415-785-8091 and request a repair authorization number. We do not accept packages without repair authorization. Include repair authorization # and your contact information inside package.


PAYMENT OPTIONS

We accept the following cards as means of payment: VISA, Master Card, American Express, and Discover. All orders are processed with SSL (Secure Socket Layering) encryption to protect your information as it travels over the internet.


CARING FOR YOUR JEWELRY

Sterling silver can tarnish due to exposure to oxygen. When not worn, jewelry is best stored in an air-tight container such as a zip-closed plastic bag.

To clean jewelry, first wash all oils and debris from jewelry using warm/hot water, dish soap, and an old soft toothbrush(avoid brushing pearls), then dry jewelry.
If needed, a jewelry cleaner such as Tarn-X is recommended.
If there are stones or pearls, DO NOT dip the whole piece of jewelry. Using a cotton swab or small paint brush, apply cleaning solution to sterling around stones and pearls, while carefully avoiding them.
Also, AVOID getting any jewelry cleaner on areas that are oxidized black with a patina.
Always rinse your jewelry thoroughly with sudsy water and dry well after using a cleaning solution.